Frequently Asked Questions & Policies

These FAQs serve as both guidance for your experience with home & flow and as the policies. Please read carefully so your home care experience is clear and aligned.

  • All work begins with a Feng Shui Home Assessment, which establishes the foundation for every future session.

    Following your assessment, you can schedule:

    • Spatial Alignment Sessions — guided implementation of feng shui recommendations through decluttering, organizing, and spatial adjustments

    • Full Home Reset — immersive multi-day transformation applying feng shui insights across your home

    No other services are offered outside this model.

  • The assessment includes:

    • Compass-based mapping using Flying Stars feng shui principles

    • Personalized elemental map of your home

    • Room-by-room recommendations for alignment, layout, and flow

    • Identification of spatial challenges affecting rest, focus, creativity, and connection

    This assessment is required before any Spatial Alignment Session.

  • Yes. All Spatial Alignment Sessions and Full Reset engagements begin with a Feng Shui Home Assessment.

    This ensures that any work we do is grounded in a complete understanding of your home’s layout, orientation, and energetic patterns — allowing for more accurate and effective alignment.

    1. Complete the intake form — this does not commit you to a session

    2. I review your home details and provide available dates and confirm session cost

    3. You confirm session date and make payment to secure your session

  • Feng Shui Home Assessment

    • $395 — Foundational Assessment includes in-home mapping, elemental map, and written recommendations

    • $500 — Guided Integration Assessment includes everything in the Foundational Assessment plus a collaborative walkthrough of your map and guidance on implementation

    Spatial Alignment Sessions

    • Single Space Alignment — Starting at $500
      Ideal for one room or primary area of your home

    • Connected Space Alignment — Starting at $850
      For naturally linked areas (e.g., kitchen + living room)

    $150 from your Feng Shui Home Assessment can be applied toward your first session

    Final pricing is determined by the size, layout, and scope of each space

    Full Reset

    • Starting at $1,825 — A 3–4 day immersive transformation that recalibrates your home as a whole

    • Optional add-ons for additional rooms are quoted based on scope

    Additional Notes:

    • Pricing is confirmed after your intake review and included in your personalized scope and session plan

    • Any add-ons, additional rooms, or extra sessions are quoted and agreed upon in advance

    • Payment is required upfront to reserve your session

  • Yes. $150 from your Feng Shui Home Assessment will be applied toward your first Spatial Alignment Session.

    This credit must be used within 60 days of your assessment.

  • Payment is required in full at the time of booking to reserve your session or assessment.

    • Full payment is required upfront to secure your session date

    • Payment via Zelle to homeandflow

    • Once payment is received, your session is confirmed via email

    • 48+ hours notice: Full refund or no reschedule fee

    • Less than 48 hours notice: $50 rescheduling fee; remaining balance applied to a new session

    • 24 hours or no-show: Session fee forfeited

    In emergencies, I will work with you to find a fair resolution.

    • Full Refund: Request at least 48 hours before your session

    • Partial Refund: Request within 48 hours, minus $50 fee

    • No Refund: Within 24 hours or for no-shows

    Refunds do not apply to completed sessions. Concerns post-session must be reported within 48 hours to arrange a follow-up adjustment.

  • Your Feng Shui Home Assessment will highlight the areas of your home that are most impactful to address.

    From there, you can either begin with one or two priority spaces with a Spatial Alignment Session or move forward with a more comprehensive approach through the Full Reset.

    • Spatial Alignment Sessions: Participation optional except for decluttering and organizing decisions

    • Full Home Reset: Only Days 2–3 (decluttering/organizing) require active participation. Other days are handled independently

    • All decisions remain yours

    • My role: guide, advise, and create clarity — never make choices without explicit consent

    • Disclose hazards, accessibility, or health concerns before scheduling

    • I reserve the right to pause or decline work if conditions are unsafe

    • Work will not proceed in environments that pose physical risk

    • Calm, friendly pets may remain in the home

    • Pets that may be anxious, reactive, or aggressive must be separated or off-site

    • I may refuse or pause work if pet behavior creates a safety concern

    • All sessions focus on main living spaces

    • Garages, attics, closets, or storage rooms require prior approval and scheduling

    • Services are limited to what is explicitly agreed upon in your scope

    • Your home, belongings, and information are treated with complete discretion

    • Photos are used only for planning purposes

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  • I reserve the right to pause or decline work if:

    • Unsafe conditions exist

    • Pets or hazards cannot be managed

    • Scope falls outside what I can safely support

  • You can reach me via email at: athena@homeandflow.com